Privacy Policy
Effective Date: January 12, 2026 | Last Updated: January 12, 2026
1. Introduction
Medifend ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at medifend.app and use our mobile applications and services (collectively, the "Services").
2. Information We Collect
- Account Information: Email address, name, and password when you create an account
- Medical Bill Information: Images of medical bills, itemized charges, provider names, dates of service, and amounts owed that you upload to our Services
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, time spent on Services, crash reports
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Generate dispute letters and templates based on your medical bill information
- Identify potential billing errors and overcharges
- Communicate with you about your account and updates
- Protect against fraud and unauthorized access
Important: We do NOT sell your personal information. We do NOT share your medical bill information with debt collectors, hospitals, insurance companies, or any third party for their own use.
4. Data Security
We implement industry-standard security measures to protect your information including encryption of data in transit (TLS/SSL) and at rest (AES-256), secure access-controlled data centers, and regular security assessments.
5. Your Rights
You have the right to access, correct, or delete your personal information. You may request deletion of your account and associated data at any time by contacting us at privacy@medifend.app.
6. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: privacy@medifend.app